On Friday, January 27, 2023, KLM issued a cautionary alert to its customers, regarding an anticipated interruption of flights in and out Kenya and Tanzania.
The said alert, which was only meant for our customers in Tanzania, was inadvertently and erroneously also shared with our customers in Kenya. We made a mistake in our rebook policy and initially included Kenya. This is incorrect and we would like to apologize for this.
KLM takes this opportunity to sincerely apologize to its customers, partners and to the Government and people of Kenya for the inconvenience and damage the said erroneous alert may have caused.
The correct position is that at KLM flights in and out of Nairobi remain as per schedule and no interruptions are anticipated.
KLM has since communicated the correct position to the relevant government authorities through its Nairobi office.
KLM reiterates its commitment to connecting our customers in Kenya with the rest of the world as we have done for the last 54 years.
Management
Air France-KLM Group
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